FAQs
Frequently Asked Questions
Get in Touch with Us...
Mailing Address: BHB Enterprises P.O. Box 182306 Shelby Township, MI 48318 USA
Email us with Questions: info@bhbreptiles.com / sales@bhbreptiles.com
Phone: 586-884-6646
Ordering:
To place an order please feel free to use our shopping cart. If you would rather contact us personally please contact us by phone or email. We will not ship out orders until we have personally contacted you to verify your shipping information.
All sales are subject to the following terms:
Animal Guarantees:
We guarantee live arrival of all our animals. All animals are guaranteed to be healthy, feeding , and sexed properly. If you are not 100% satisfied please contact us within 48 hours.
Pricing:
The prices contained on our website are based on the market value at the time of posting. Prices are subject to change. If you see something that is listed higher than the current market value, please contact us and we will be happy to discuss it with you.
Return and refund Policy:
We no longer offer customer refunds or returns. If we do under special circumstances refund a payment, it will be given to the customer in the form of store credit.
SHIPPING
What is your shipping policy?
After an order is placed we will call to arrange a shipping date that works best for you to receive the package, as someone will need to sign for the package. When we ship we use FedEx Priority Overnight Service.
AS OF JANUARY 2021, DUE TO THE ABNORMALLY HIGH VOLUME OF SHIPMENTS THAT FEDEX IS DELIVERY IN RECENT MONTHS, WE HAVE CHOSEN TO ONLY SHIP OUT WHEN WE KNOW THAT IT IS THE SAFEST FOR OUR REPTILES. AS OF NOW, BHB REPTILES IS ONLY SHIPPING MONDAY THRU WEDNESDAY. DELIVERIES WILL BE AVAILABLE TUESDAY-THURSDAY.
ALSO, THIS IS AT THE DISCRETION OF OUR OFFICE MANAGER AND IF THE WEATHER OR FEDEX DELAYS MAY INTERFERE WITH OVERNIGHT DELIVERY WE MAY DECIDE TO HOLD OF SHIPPING UNTIL IT IS SAFE TO DO SO.
THANK YOU FOR YOUR UNDERSTANDING.
We can also ship air freight to your nearest airport from Detroit Metro airport (DTW). We will quote shipping charges when you order because of varying costs.
Do you ship live animals internationally?
Sorry but we do not Export live animals due to the high costs and paperwork involved to do so.
How much is shipping?
Shipping rates vary from city to city and on the size/quantity of animals purchased. Once you have added all your items to your cart….before being asked to checkout you will come to a screen allowing you to calculate shipping costs.
Full payment is required before shipping. We accept checks, money orders, wire transfers, Paypal, and the following credit cards: Visa, Mastercard, Discover, American Express. All checks must clear before an order will be shipped. Please make sure all checks and money orders are made out to BHB Enterprises.
*** New! Pay in installments online with Shop Pay, for more details head to checkout page. ****
SHOPPING
Are your animals captive Breed?
All our snakes here at BHB Reptiles are captive bred
What size of a specific species do you have?
Once you select a specific animal you can read details on the specific sexes and sizes.
What sex of a specific species do you have?
Once you select a specific animal you can read details on the specific sexes and sizes.