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FAQs

Frequently Asked Questions

Get in Touch with Us...

Mailing Address: BHB Enterprises P.O. Box 182306 Shelby Township, MI 48318 USA

Email us with Questions: info@bhbreptiles.com / sales@bhbreptiles.com

Phone: 586-884-6646 / Fax : 586-884-6941

 Ordering:

To place an order please feel free to use our shopping cart. If you would rather contact us personally please contact us by phone, fax or email. We will not ship out orders until we have personally contacted you to verify your shipping information.

All sales are subject to the following terms:

Animal Guarantees:

We guarantee live arrival of all our animals. All animals are guaranteed to be healthy, feeding , and sexed properly. If you are not 100% satisfied please contact us within 48 hours.

Pricing:

The prices contained on our website are based on the market value at the time of posting. Prices are subject to change. If you see something that is listed higher than the current market value, please contact us and we will be happy to discuss it with you.

Deposits: 

Inquire about short term payment plans. Payment plan acceptance will vary situationally. Payment plans will also vary depending on the number of animals purchased and the cost of the animals. 

We will require a non-refundable deposit. 

Return and refund Policy:

 

 We no longer offer customer refunds or returns. If we do under special circumstances refund a payment, it will be given to the customer in the form of store credit.

 

SHIPPING


What is your shipping policy?

We ship Domestic Shipments Monday-Thursday for deliveries Tuesday-Friday. If you need a Saturday delivery, please call us to check on availability in your area. Please note there is an additional $16 added to the cost of shipping. Most Domestic Shipments are shipped using  FedEx to your door. We do not ship until we speak with the customer to arrange a day because shipments sent FedEx must be signed for, it will not be left at the door. 

We can also ship air freight to your nearest airport from Detroit Metro airport (DTW). We will quote shipping charges when you order because of varying costs. 

Do you ship live animals internationally?

For International orders of live animals there is a Minimum order of $5000. There are also a number of other fees including $200 for CITIES permit as well as Fish & Wildlife inspection fees. Depending on your Country there may be additional fees for health certificates, and USDA permits. 

We do NOT have master Cities so there will be a delay in shipping while we are waiting for paperwork to be issued. Average time for a international shipment to process (3 weeks – 6months). Please call for any additional questions.

How much is shipping?
Shipping rates vary from city to city and on the size/quantity of animals purchased. Once you have added all your items to your cart….before being asked to checkout you will come to a screen allowing you to calculate shipping costs. 

Full payment is required before shipping. We accept checks, money orders, wire transfers, Paypal, and the following credit cards: Visa, Mastercard, Discover, American Express. All checks must clear before an order will be shipped. Please make sure all checks and money orders are made out to BHB Enterprises.


SHOPPING


Are your animals captive Breed?
All our snakes here at BHB Reptiles are captive bred 

What size of a specific species do you have?
Once you select a specific animal you can read details on the specific sexes and sizes. 

What sex of a specific species do you have?
Once you select a specific animal you can read details on the specific sexes and sizes. 

GENERAL QUESTIONS


What snakes are banned?

Currently there are 4 snakes banned in the new Lacey Act:

  • Burmese Pythons
  • 2 species of African Rock Pythons
  • Yellow Anacondas